Terms of Service

1. Service Description

AutomateSA provides AI automation consulting and implementation services for businesses in South Africa. Our services include, but are not limited to, WhatsApp AI bots, CRM automation, email sequences, business dashboards, AI content generation, and system integrations. The specific scope of services will be outlined in a proposal or service agreement provided to each client.

2. Acceptance of Terms

By accessing our website, submitting a lead form, creating an account, or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

3. User Responsibilities

• You agree to provide accurate and complete information when submitting forms or creating accounts.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide timely access to systems, content, and approvals required to deliver our services.
• You will not use our services for any unlawful purpose or in violation of any applicable South African laws.
• You are responsible for ensuring that any data you provide to us has been collected lawfully and that you have the necessary consents for us to process it.

4. Payment Terms

• All prices are quoted in South African Rand (ZAR) and are exclusive of VAT unless stated otherwise.
• A setup fee is payable before work commences, as outlined in the project proposal.
• Monthly retainer fees are billed in advance on the agreed billing date.
• Payment is due within 7 days of invoice date unless otherwise agreed in writing.
• Late payments may incur interest at the rate of 2% per month on outstanding amounts.
• We reserve the right to suspend services if payment is more than 14 days overdue.

5. Intellectual Property

Upon full payment, you own the custom automations, workflows, and configurations built specifically for your business. We retain ownership of our proprietary tools, templates, frameworks, and any reusable components. We reserve the right to use general knowledge and techniques gained during the engagement for other clients.

6. Service Level & Support

We strive to deliver services within agreed timelines. Support response times depend on your service package. We are not liable for delays caused by third-party service outages (e.g., WhatsApp, Supabase, or other platforms), client delays in providing required information, or force majeure events.

7. Limitation of Liability

To the maximum extent permitted by South African law, AutomateSA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim arising out of or relating to these terms shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

8. Termination

Either party may terminate the service agreement with 30 days written notice. Setup fees are non-refundable once work has commenced. Monthly retainer fees are non-refundable for the current billing period. Upon termination, we will provide reasonable assistance to transition your automations.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa, with the Gauteng Division of the High Court as the court of first instance.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

11. Contact

For questions about these terms, please contact us via WhatsApp or email as listed on our website.